We want to extend our sincere appreciation for choosing us as your preferred destination. We genuinely hope your order brings you immense joy and satisfaction.

If, for any reason, you find yourself less than fully content with your purchase, please know that we are committed to assisting you with either a refund or an exchange. Please refer to our return policy below for complete details.

Time-Limited Returns
You have a 30-day window from the date of receiving your item to request a return. All returned items must be in brand-new, unused condition, with all original tags and labels still attached.

Accepted Returns
We warmly welcome returns in the following situations:

Incorrect item shipped by us: If you receive the wrong item, whether it's the wrong size, color, style, or an entirely different product.
Defective item: In the event you receive a damaged, broken, or otherwise defective item.

Item not as described: If the item you receive doesn't match the description on our website or in our marketing materials. To prevent such situations, we kindly advise reviewing the item description before placing your order.

If you are unsatisfied with your purchase or no longer wish to keep it, we are happy to accept returns and provide a partial refund.
Unacceptable reasons for customer returns include:

Returns requested after a 30-day warranty period.
Customer change of mind: We do not accept returns for items that the customer simply changes their mind about.

Customer ordered the wrong size or color: Please review the size chart carefully to avoid ordering the wrong size or color, as we cannot accept returns for this reason.

Customer damaged the item: If the customer damages the item, we cannot accept the return.

Items delivered within the specified time frame.
Gift cards, as they are non-returnable items.
All sale or discounted items are final sales and not eligible for returns.

Exceptions
At ClanTartan, we understand that unexpected situations may occur with your purchase, and we are dedicated to resolving any issues with minimal inconvenience to you.

For this reason, we have introduced a "NO NEED TO RETURN" policy for select situations, eliminating the requirement for you to physically return the item to us. Instead, we kindly request that you provide us with detailed information and photos of the item(s) in question, allowing us to promptly and effectively address your concerns. This approach saves you both time and money while ensuring the best possible service.

To proceed, please contact us via our return form.

Return Process
To initiate a return, please reach out to us at clantartanco.store@gmail.com Upon contacting us, we will provide you with comprehensive instructions on how and where to send your package. Please note that items sent back without prior return authorization cannot be accepted.

Customers are responsible for the shipping costs associated with the return.

Refunds or Exchange
Upon receiving your return and inspecting the condition of the item, we will process your return or exchange and notify you by email once the process is complete.

Refund
After processing your refund, please be aware that it may take some time for your financial institution to make the funds available in your account:

PayPal: 3 to 5 business days
Credit card: Up to 10 business days
*Limitations: The warranty policy is applicable only once per order.

Exchange
Upon receiving your returned items, we will promptly contact you to confirm the details of the new items you wish to exchange for.

If you wish to exchange items, but the error is not on our end, we would be happy to offer you a special deal to reorder another one. Please reach out to us for more information.